FAQ's

1. What is TrendX?

TrendX is a modern online store offering a wide range of trendy and high-quality products — from fashion, accessories, gadgets, home essentials, and more. We’re committed to making your shopping experience easy, reliable, and affordable.

2. How can I place an order?

Placing an order is simple:

  1. Browse our website and select the items you love.

  2. Click "Add to Cart."

  3. Proceed to checkout and enter your details.

  4. Confirm payment — and you're done!

3. What payment methods do you accept?

We accept a variety of secure payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • UPI

  • Net Banking

  • Mobile Wallets (Google Pay, PhonePe, etc.)

Note: Payment options may vary slightly based on your region.

4. How long does shipping take?

Shipping times vary based on your location and the product ordered. Typically:

  • Domestic orders: 5–10 business days

  • International orders (if applicable): 10–20 business days

Once your order is shipped, you'll receive a tracking number to monitor delivery.

5. Do you offer international shipping?

Yes! We offer international shipping to selected countries. Shipping costs and delivery times will be shown at checkout based on your location.

6. How can I track my order?

Once your order is dispatched, you will receive an email with tracking information. You can also log in to your TrendX account and check your order status in the "My Orders" section.

7. Can I cancel or change my order after placing it?

You can request a cancellation or change within 12 hours of placing your order by contacting us at trendx19@gmail.com. After that, we may not be able to modify the order once it's processed.

8. What is your return/refund policy?

  • Returns: Accepted within 7 days of delivery if the product is damaged, defective, or incorrect.

  • Refunds: Processed within 5–7 business days after we receive and inspect the returned item.

Please refer to our full return policy for more details.

9. What if I receive a damaged or wrong item?

We’re truly sorry! Please contact us within 48 hours of delivery at trendx19@gmail.com with your order number and photos of the item. We’ll make it right as soon as possible.

10. How can I contact customer support?

You can reach our support team anytime at:
📩 Email: trendx19@gmail.com
We typically respond within 24–48 hours.